Frequently Asked Questions

Payment for office services is requested at the time services are rendered unless you make other arrangements. You will be given an itemized statement at the time of your visit to help you in seeking reimbursement from your insurance company. Our staff will be happy to answer any questions regarding our service fees, insurance filing, or reimbursement. For your convenience, VISA and MASTERCARD are accepted for payment. We do accept Medicare assignments on office visits.

Telephone policies allow us to care for our patients with minimal interruptions. Telephone messages will be taken by the receptionist and relayed to the doctor. Your call will then be returned. Please call during regular office hours whenever possible. It is easier to manage a problem when the records are immediately available. For medical advice, appointments, or billing questions, please call (803) 366-6135 (our main office number) or (803) 329-8635 (our diagnostic center).

Prescriptions and refills are generally handled during office visits. For routine refills, you will need to contact your pharmacy. For medications requiring a written prescription, please call at least one week before you will be out of medication. Have available the name of the medication, the prescription number, and the pharmacy’s telephone number. Prescriptions will only be refilled for patients actively under our care. Prescription refills will not be handled after hours.

If hospitalization is necessary, neurohospitalists provide in-patient care. We are available to collaborate with any doctor or doctors who provide you with hospital care. Simply provide them with our name and main office number: 803-366-6135.

However, every insurance plan is different. Since there are many different types of insurances and plans, it is your (the patient and/or guarantor’s) responsibility to confirm coverage with your insurance carrier prior to being seen for your appointment. We will file all insurances, but it does not guarantee coverage or payment from your insurance company. If you have a question about your insurance coverage and/or if we are an in-network provider, please contact your insurance company directly.

Coinsurance and Copayments are due at the time of service. If you are unable to pay for your visit or balance at the time of service, please contact the Billing Department at 803-366-6135. Payment plans are available for larger balances.

Please note: If we do not have your current insurance information and your claim is denied, you will be responsible for the bill.