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Below please find information regarding appointments, payments, prescriptions and more. Should you have any questions regarding this information, please call either (803) 366-6135 or (803)578-9050.

Appointments
Appointments are necessary for all patients.  If you cannot come at your appointed time and need to reschedule, please call the office as soon as possible - preferably 24 hours in advance.  Every attempt will be made by the physician to see you at your appointed time.  However, unforeseen emergencies may arise, and for this reason a delay in your scheduled time may occur. You must confirm your appointment 24-48 hours in advance. If not confirmed, your appointment time will be rescheduled. No shows will result in a $50 charge that must be paid prior to rescheduling or getting further written prescriptions.
Payments Options

Payment for office services is requested at the time services are rendered unless other arrangements have been made in advance.  An itemized statement will be provided to you at the time of your visit to aid you in seeking reimbursement from your insurance company.  Our staff will be happy to answer any questions you have regarding our fees for service, or insurance filing or reimbursement.  For your convenience VISA and MASTERCARD are accepted for payment.  We do accept Medicare assignment on office visits.

Telephone Policies

Telephone Policies are meant to allow us to care for our patients with a minimum of interruptions.  Telephone messages will be taken by the receptionist and relayed to the doctor.  Your call will then be returned.  Please call during regular office hours whenever possible.  It is easier to manage a problem when the records are immediately available. For medical advice, appointments or billing questions, please call (803) 366-6135 or (803) 578-9050

Emergencies

For Neurological emergencies call our office at (803) 366-6135 or (803) 578-9050. After hours or on weekends, the answering service will take your call, and will contact the doctor who will return your call.

Prescriptions & Refills

Prescriptions and refills are generally handled during office visits. For routine refills, you will need to contact your pharmacy. For medications requiring a written prescription, please call at least one week before you will be out of medication. Have available the name of the medication, the prescription number, and the pharmacy's telephone number. Prescriptions will only be refilled for patients actively under our care. Prescription refills will not be handled after hours.

Hospitalization

Hospitalization may be necessary to properly manage certain conditions.  Our office will make the necessary arrangements.  Should it be necessary for you to change your admission date, please contact this office first.

Services

Physician service at the hospital will be itemized and billed to you by mail.  As a service to you, our insurance secretary will file your insurance for physician services at the hospital.  These charges are separate from those made by the hospital.  The insurance claim may go directly to your insurance company through the mail or by computer, or you may be sent a claim form with special instructions which we ask you to sign and mail yourself.

We will wait a reasonable length of time for your insurance to pay (usually 30 to 60 days) and then ask that you begin making regular payments.  Please remember with most health insurance the responsibility for payment of bills rests with you,  the patient.  Even the best insurance generally only pays part of any doctor's fees.  It is your responsibility to collect from your insurance company or negotiate a settlement on your insurance claim.  An unresolved personal injury claim (for example an auto accident) is not a reason for delayed payment.

 

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